Privacy Policy

Last updated: 15 May 2018

Your Privacy

With NHS Manchester CCG, you have greater control over your Personal Information. Anonymised or not, the Personal Information that we hold on your behalf cannot be seen or accessed by any individual, business or organisation unless you explicitly agree. And even when you do agree, we only make available the Personal Information you specifically consent to share.

NHS Manchester CCG allows you to monitor the Personal Information you have shared with organisations. You can modify, extend, or end the sharing of your Personal Information at any time.

Although no one will see your Personal Information on NHS Manchester CCG unless you consent to share it, there are
certain limited situations in which we may share access to your Personal Information without your explicit consent. For example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.

The Personal Information you share with organisations is made available to them under Manchester Mental Health and Social Care Trust’s terms of service, which give you control of your Personal Information. NHS Manchester CCG requires organisations to use the Personal Information you share with them only for the purposes stated in the relevant sharing agreement and they may only use your Personal Information if allowed to under this Privacy Policy.

NHS Manchester CCG Terms of Service do not permit organisations to share or sell your Personal Information to anyone
else unless they have specifically requested that, and you have consented for them to do so. If you believe an organisation is misusing your Personal Information, you can leave feedback, re-NHS Manchester CCG abuse and remove the organisation’s access to your Personal Information. You may also use NHS Manchester CCG to notify an organisation of your desire for them to delete your Personal Information in accordance with your ‘right to be forgotten’.

NHS Manchester CCG is not responsible for the use or misuse of your Personal Information by other organisations.

Information we collect

There are three ways we collect information:

  1. Information you choose to give us.
  2. Information we get when you use our services.
  3. Information we receive from third parties on your behalf.

Here is some more detail on each:

Information you choose to give us

When you use our services, we collect the information you choose to share with us. This includes the details you provide when you create an account. Things like your name, a username, password, email address, mobile phone number and your date of birth. You may also want to add a profile picture.

When you contact NHS Manchester CCG or communicate with us, we’ll also collect information from you to help us deal with your issue or answer your questions.

Information we obtain when you use our services or accessing this website

We also collect, but never share, information that may help us make our service more secure and our site and apps run more smoothly. This might include technical information. For example, your IP address, your login information, your browser type and version, the operating system and the time zone settings, and other information about your visit. This may include the URL clickstream history whilst in NHS Manchester CCG, the length of visits to certain pages, how you interacted with the elements of each page and how you browsed away from the page and the means you use to contact us.

We use cookies to make your experience on NHS Manchester CCG more efficient and relevant. You can read how these
work here.

How NHS Manchester CCG protects your Privacy

NHS Manhester CCG uses advanced and robust hardware and software encryption along with optional two-factor authentication (2FA) to safeguard your information. These measures are similar to the security processes used by many banks.

The Personal Information we collect from you will not be transferred outside the European Economic Area (“EEA”) and in our Sharing Agreement we require that organisations abide by the same rules or notify you as part of the information sharing request if they cannot comply with that requirement.

In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 24 hours and, if your Personal Information were involved in the breach, we would also inform you.

You can help to protect your privacy on NHS Manchester CCG too. When you choose a password for your account, you are responsible for keeping that password confidential. We strongly recommend you chose a strong password and opt-in to the added security of two-factor authentication. Maintaining confidentiality means that you should limit access to your computer or device and always sign off after you have finished accessing your account. If you think someone has access to your password or unauthorised access to your account, please inform us immediately at –

NHS Manchester CCG cannot and will not be liable for any loss or damage arising from your failure to comply with the

How NHS Manchester CCG uses your Personal Information

We use the Personal information you give to us to provide you with our service. For instance, we may use your information to:

  • Customise the service that you choose to receive from us
  • Manage your account and your queries
  • Improve our services
  • Contact you with im-Manchester Mental Health and Social Care Trust ant service announcements
  • Meet our legal and regulatory obligations and protect our legitimate interests
  • Carry out research and analysis, training and quality assurance

Changes to our privacy policy and control

We may change this privacy policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the privacy policy that’s available on our website and mobile application. Other times we may provide you with additional notice, such as adding a statement to our websites’ home pages or providing you with an in-app notification. By continuing to access or use NHS Manchester CCG after those changes become effective, you agree to be bound by the revised Privacy Policy.

Our details

We are passionate about protecting your privacy and we welcome any questions and feedback you may have. Please use the contact details below to get in touch with us.

NHS Manchester CCG


Address: 2nd Floor, Parkway 3, Parkway Busines Centre, Princess Road, M14 7LU

Thoughts or questions about this Privacy Policy? Please, let us know.